Why do bureaucracies emerge in organizations and often overwhelm it?
The real question in my mind is, “What is the root cause for an organizations to have too much bureaucracy?” It is not like organizations or more correctly individuals within organizations wake up proclaiming we need more bureaucracy. People do not say, “We need to burden teams with status reporting, forms, procedures until we reach a point in time where everything comes to a screeching halt.”
The idea of small autonomous teams that are unhampered by bureaucracy is not new. During the 1990’s there was a software methodology called Rapid Application Development (RAD) and today the buzz is Agile. This idea of limiting bureaucracy is not limited to software development. Going all the way back to the 1940’s there were teams called “Skunkworks” at Lockheed Martin. The point being idea of self directed teams is not unique to software development and not a new idea.
Some of the clues for burdensome processes come from the word bureaucracy itself. The term bureaucracy came into use shortly before the French Revolution of 1789, and from there rapidly spread to other countries. The Greek suffix – kratia or kratos – means “power” or “rule”. Does it turn out that bureaucracies are the result of power and rule?
My experience tells me it is not that simple. The root cause for bureaucracies is the result of poor communication. The cause of bureaucratic burdensome processes is the result of a failure to communicate. An organization can eliminate burdensome processes, but it does not resolve the problem of communication. If root causes are not addressed, then problems will never be resolved.
The bottom line is bureaucracies emerge because of poor communication. Go though the two links below and look at the recoomendations. We will begin to notic the opposite is done in software development. As an example, it is recommended to avoid jargon. How often is that done in software development.
99 Ways to Improve Communication http://www.getinfrontblogging.com/communication/99-ways-to-improve-your-communication/
Improving Communication Skills http://achievesuccessforlife.com/41/improving-communication-skills/