Drinking from the Fire Hose of Information!

Drinking from the Fire Hose of Information or five things to do to improve status reporting.

When providing status of a problem it is important to provide the right level of detail, so the situation can be easily digested. A lot of technical team members provide status and it is like trying to get a drink of water from a fire hose. They tend to provide so much technical information the person on the receiving end is totally drenched in information, but thirsty for status.

 The objective is not that everyone understands the technical nuts and bolts of the problem; rather, the objective is to gain confidence the problem is being handled appropriately. Status should include items like:

1. Who are the customers impacted?
2. Have the customers been notified?
3. Have the customers been shown evidence the problem has been resolved?
4. What caused the problem?
5. What steps have been taken to make sure the problem does not reoccur?

Read more at Reboot! Rethinking and Restarting Software Development

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