British Gas is suing Accenture. Accenture put in place a SAP based system which led to massive complaints against the gas supplier. It turns out that Centrica, British Gas parent, wrote off about 300 million dollars following errors with the system.
British Gas is seeking a multi-million pound damage for the installation of the billing system, which, “caused huge disruption” for the company and its customers. British Gas claims the billing system was riddled with “millions of errors.” Accenture is claiming this is “inaccurate” because it was probably on one million errors not millions, but who is counting.
A preliminary appeal brought by Accenture against British Gas was tossed out by an English judge. “British Gas is now one step closer to holding Accenture to account for the disruption caused to our customers.”
This lawsuit is paving the way for other “users” to sue its outsourced IT development.